Returns & Exchanges

At Plum, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for hassle-free returns and exchanges on all eligible items.

Return Process

• 1.
  Initiate Your Request

  Log into your Plum account and visit the 'Order History' section to select the items you wish to return and receive a return authorization.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided in your email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.